At KTBugs Boutique LLC, we are committed to delivering your orders quickly, securely, and with care. Every order is carefully prepared and shipped using trusted shipping carriers to ensure a smooth and reliable delivery experience.

1. Order Processing Time

All orders are processed within 1–3 business days (Tuesday–Friday).

Orders placed outside of business hours, on weekends, or during holidays will be processed on the next available business day.

Please note:

Orders are not processed or shipped on Sundays or Mondays.
Processing times may be extended during high-volume sales periods or holidays.

2. Shipping & Delivery Times

Once your order has been processed, it will be shipped using our standard shipping service.

Estimated Shipping Times

Processing Time: 1–3 business days
Transit Time: 5–7 business days
Estimated Total Delivery: 6–10 business days

Delivery times may vary depending on:

Shipping destination
Carrier delays
Weather conditions
Holiday shipping volume

While we strive to meet estimated delivery times, delays outside our control may occasionally occur.

3. Shipping Locations

We currently ship within the United States only.

At this time, international shipping is not available.

4. Shipping Costs

Shipping costs are calculated at checkout based on your order details and delivery location.

Any active free shipping promotions or discounts will be displayed during checkout.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.

This tracking information allows you to monitor your shipment directly through the shipping carrier.

If you do not receive tracking information within 3 business days after placing your order, please contact us.

6. Delayed or Missing Deliveries

If your order is significantly delayed, or if tracking shows your package as delivered but you have not received it, please contact us within 7 days of the expected delivery date.

We will work with the shipping carrier to investigate the issue and assist with a possible resolution, which may include:

Replacement shipment
Store credit
Refund (when applicable)

7. Damaged Packages

If your package arrives damaged, please follow these steps:

Take clear photos of:
- The damaged item
- The packaging
Contact our support team within 7 days of delivery
Send your order number and photos to:
📧 support@ktbugsbtq.com

Please note:
Claims submitted without photo evidence or after the 7-day reporting period may not qualify for a replacement or refund.

8. Incorrect Shipping Address

Please ensure your shipping address is correct before completing your order.

KTBugs Boutique LLC is not responsible for packages shipped to incorrectly entered addresses provided by the customer.

If you notice an address error after placing your order, contact us immediately. Address updates may only be possible before the order has shipped.

9. Contact Information

If you have questions regarding shipping, delivery, or tracking, please contact us:

Business Name: KTBugs Boutique LLC
Website: ktbugsbtq.com
Phone: +1 (912) 462-6400
Email: support@ktbugsbtq.com

Business Address:

13849 E Cleveland St,
Nahunta, GA 31553,
United States

Business Hours:

Tuesday – Friday: 11:00 AM – 5:30 PM
Saturday: 11:00 AM – 3:00 PM
Sunday & Monday: Closed

Shipping policy