Refund & Return Policy

At KTBugs Boutique LLC, we want you to shop with confidence. If you are not completely satisfied with your purchase, we are here to help.


Return Eligibility

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To qualify for a return, items must meet the following conditions:

  • Unused and unworn
  • In original condition
  • With original tags attached
  • In the original packaging
  • Accompanied by proof of purchase or receipt

Items that do not meet these conditions may not be eligible for a refund or exchange.


How to Start a Return

To request a return, please contact us at:

📧 support@ktbugsbtq.com

If your return request is approved, we will provide instructions on how and where to send your package.

Please note:

  • Items returned without prior authorization may not be accepted.
  • Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect.

Return Shipping Address

KTBugs Boutique LLC
13849 E Cleveland St,
Nahunta, GA 31553,
United States


Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive:

  • A damaged item
  • A defective product
  • An incorrect order

contact us as soon as possible so we can evaluate the issue and provide a resolution.


Non-Returnable Items

For hygiene, safety, and policy reasons, certain items cannot be returned or exchanged.

These may include:

Final Sale & Promotional Items

  • Clearance items
  • Discounted or sale products
  • Promotional purchases marked as “Final Sale”

Used or Altered Items

  • Worn, washed, or damaged clothing
  • Items missing original tags
  • Altered or customized products

Personalized Orders

  • Customized or made-to-order items
  • Personalized fashion products

Gift Cards

  • Physical or digital gift cards are non-refundable and cannot be exchanged for cash.

Exchanges

The fastest way to receive a different item is to:

  1. Return the eligible item
  2. Wait for the return approval
  3. Place a new order for the desired product

Refund Process

Once your return is received and inspected, we will notify you regarding the approval status of your refund.

If approved:

  • Refunds will be issued to your original payment method
  • Processing may take up to 7 business days
  • Your bank or credit card provider may require additional time to post the refund

If more than 15 business days have passed since your refund was approved, please contact us.


Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again
  2. Contact your credit card company
  3. Contact your bank for additional processing information

If you still need assistance, please contact our support team.


Contact Us

If you have questions about returns, refunds, or exchanges, please contact us:

Business Name: KTBugs Boutique LLC
Website: ktbugsbtq.com
Phone: +1 (912) 462-6400
Email: support@ktbugsbtq.com

Return Address:

13849 E Cleveland St,
Nahunta, GA 31553,
United States

Business Hours:

  • Tuesday – Friday: 11:00 AM – 5:30 PM
  • Saturday: 11:00 AM – 3:00 PM
  • Sunday & Monday: Closed